FAQs

iReTron Account

Must I register for a iReTron account to sell my item?

Yes. It is meant to help you track anything you’ve sent in to us and to save your time when you retron again by saving your information. Your iReTon account is completely free.

What does iReTron do with my personal information?

iReTron will never sell, rent, or share your personal information unless you have specifically opted in to receive offers from our partners. Every device that comes in is wiped clean of all information whether you’ve already done it or not. Please see our privacy policy for more details.

I forgot my password. What should I do?

If you have forgotten your password, simply click on the ‘Forgot your password’ link on the sign-in page and follow the on-screen directions to reset your password. This will send an email to your email address associated with your account. From a link in the email, you’ll be asked to create a new password.

I did not receive a confirmation email when I registered.

If you have not received the confirmation email, it may have been blocked by a spam filter. It is important that you are able to receive email from iReTron because we send you updates every step of the way as your items go through our process. If you find the email in a spam folder, please adjust your setting appropriately, so you can accept future emails from iReTron. If our emails are not caught in your spam filter, please reach out to our Customer Care Team, so we can help research and resolve the problem.



Online Transaction

Is there a limit to the number of items I can sell to iReTron?

Not at all! The more items you sell, the more cash you make. If you have a large quantity of anything you want to trade in, you should check out iReTron for Business.

I don’t have all the accessories that my devices came with. Can I still sell it?

Yes! We gladly accept your devices even if you don’t have all the accessories that it came with. However, if you can send in the accessories that came with your item (i.e. the charger, battery, etc.), we can often pay you more for your trade-in.

Can I sell multiple items to iRetron at once?

Yes, definitely you can. Once you’ve accepted an offer for your first item, search for and add more items until you’re done. Once you’ve entered all of your devices, proceed to checkout. If you have a large quantity of items to sell, it may be easier for you to use our iReTron for Business tool, which enables simple trade in of large quantities of items.

How does iRetron determine the value of my item?

Our technology dynamically prices every item in our catalog. The system utilizes market data from a variety of sources to determine the true market value of your item at any given time.

Why can’t I find my item?

The first thing you should do is try searching for keywords like the brand name and the product name with spaces between them. If you try that and have no luck, it’s possible that the item may not be in our catalog yet. However, we’re always updating iReTron with new products and categories. If you don’t see your item, let us know and we will research it and let you know if we can make you an offer here.

Does iReTron accept items from outside of the United States?

No. We currently do not accept items from outside of the United States.



Shipping

Where do I ship my item?

After you’ve printed out your USPS shipping label, you can drop your box off at any USPS location nationwide.

How should I package my item?

You should carefully package your item to ensure that it is not damaged in transit. Use old newspapers, bubble wrap, or other environmentally friendly packaging material to cushion your item. iReTron is not responsible for shipping damage that may occur in transit.

Electronic devices require special attention during packaging in order to ensure their safe arrival at the destination. If you have it, package your item first in its original packaging and then secure it in a box with plenty of packing material. If you don’t have the original packaging, antistatic bubble wrap and plenty of extra cushioning should be used when packaging these items. iReTron is not responsible for devices that you ship. If you are uncomfortable with packaging your item yourself, consider having these items professionally packed at a USPS location.

Does iReTron offer any other shipping methods besides the USPS?

We offer FREE shipping within the continental United States on transactions of at least $1 through our partnership with the USPS. You are welcome to use any other shipping carrier at your own expense.

What if I have mailed my item to you but forgot to include an accessory?

If you forgot any part of your order, please ship it to us with attention to Customer Care Department at 15466 Los Gatos BLVD., #109-46, Los Gatos, CA 95032. Include the name of the item sent in, your name, and your transaction number, which is included in the email we sent you immediately following your transaction. Unfortunately, we cannot pay for shipping for items that you forgot using the original label.

How can I check the status of my item?

If you have an iReTron account, you can access this information by logging in. Click the My Account link near the top right corner of your screen. If you don’t have an account, you can access the status of a transaction by submitting the transaction number (looks like IRT12345678910) and your email address through our tracking system. Also, every time the item of your status is updated, we’ll send an email notice to you.

When does my offer expire?

The value of electronics typically declines over time, so we can only honor your offer for 30 days. If we receive your item after the 30 day period, your offer will be expired. If you would still like to sell your item to iReTron, simply return to iReTron.com and create a new transaction with the updated price.

I was given one mailing label, but I have two boxes. How can I receive an additional label?

We’re happy to help you get another shipping label. Please contact customer care through live chat or email to let us know, and we’ll send you another one.

My label has a weight on it but my box is heavier than that. What should I do?

That’s okay. The shipping carrier will bill iReTron for the difference in price if there is any.

Can I send more than one order in the same box?

Yes, you can. Please just make sure that you include all packing slips we sent you via email.

Is my package insured against loss or damage?

Your package is insured up to the value we offered you during your online transaction. This insurance covers the shipment from loss due to carrier misconduct or loss of the entire shipment. However, it is not coverage for inadequate packaging. Please make sure you package them with care.



Our Processing

What happens once I have sent in my item?

Once your item is received, it will be hand evaluated by a trained iReTron team member where your offer will be confirmed and all personal data removed. The vast majority of items move through this process quickly, and we are able to send payment within about 7 business days of receiving your item. Throughout the process, we’ll send you email updates about the status of your item.

What happens if you disagree with the condition I select for my item?

If a discrepancy comes up during the inspection process, you will receive an email with the new value and the reason for any changes. You can either accept the offer or ask that we return the item to you. If you do not respond to us within 5 days, we’ll assume you are all right with the new offer and move forward automatically.

What happens if I disagree with the value after the inspection?

If you disagree with our revised offer, we will return your item back to you at our expense. In the email telling you about the change, there is a link which you can use to decline the new offer. Once you let us know that is what you want, we’ll get it back to you in a couple of days. If you do not respond to the new offer within 5 days, we will assume you are all right with the new offer and move forward automatically.

What does iReTron do with the items it purchases?

iReTron believes that reuse is the highest form of sustainability. That is why we promote reuse first and recycling as a last resort. We will get used devices back into the market to keep working products in use for as long as possible, and in turn, extending their life, preventing e-waste, and ensuring you receive rewards for your used devices.

How does iRetron pay me?

iReTron will send payment via PayPal or check by mail. You designate which method of payment you prefer as part of the checkout process.

How long does it take from the time I ship my item to you for inspection to the time I receive my payment?

The time of delivery via the United States Postal Service is out of our control, but usually it only takes a few days. Once we receive your item, we’ll send you an email letting you know your item has arrived. For the vast majority of items, payment is issued within a week once your items arrive. We will notify you again once we have inspected your item and payment is on the way. Please allow a few days for payment to arrive after you receive the confirmation email.