I thought the Galaxy Z Flip was a decent, if not thrilling take at a second foldable smartphone from Samsung. Others seemed to like it as well, especially CNET’s Jessica Dolcourt, who gave it a very high 7.9/10 rating.
“The Galaxy Z Flip is the best foldable phone I’ve ever used. Considering this is still a new field with only the Motorola Razr, Galaxy Fold and Huawei Mate X for competing devices you can buy today, that might not sound like much. Don’t believe it,” she says, adding that Samsung has done most things right by creating a foldable smartphone that’s fun and practical.
But just as soon as the praises came in, so did the complaints. As Chris Hall from Pocket-lint notes, the display has a pretty significant issue.
“Having used the phone for a couple of days, we spotted a rippling in the display – not the surface – but in that actual display material itself. It wasn’t really noticeable until we got out in bright sunlight and looked at the display in standby, at which point it was more obvious.”
Hall notes that the issue is difficult to capture on camera since it exists beneath the surface. He theorizes that it could be heat damage since the processor is located directly under the display.
Then, there are those who are getting cracked screens.
It appears that the Galaxy Z Flip is getting scratches like many smartphones in the 2000s, when almost all screens were made of plastic. Then, Gorilla Glass came and solved a lot of the scratching problems. However, it’s doubtful that gorilla glass can be put on a foldable phone. Amazon is selling some screen protectors for Samsung’s new smartphone.
To make thing worse, iFixit, a site that tests smartphones by tearing them apart to test their durability, recently reported that the Z Flip is prone to dust exposure that can penetrate the hinge and prevent the phone from folding properly. They also note that the top layer of the display is plastic, which sort of defeats the purpose of a “glass display,” although the middle layer is glass.
To be fair, it’s important to note that Samsung does offer Galaxy Z Flip owners a one-time screen replacement for $119, although subsequent repairs will cost $499. Yikes! Perhaps consumers are better off waiting for Samsung to work out the quirks until buying a foldable smartphone. Then again, that’s just what everybody said one year ago.