Just when things seemed to be going well for Samsung, the Galaxy Note 7 is recalled. As CNN Money reports, the recall is happening after reports that devices can catch fire while charging. You can bet that a lot of people in the Quality Control department are being fired.
I’ve had the Note 7 for two weeks now, and I’ve never been so happy with a smartphone before. Even after the “honeymoon” period, I have only found a few faults. One is that the phone does get hot after charging — a little bit more than I am used to. Perhaps I have one of the phones that could blow up? Another is that while battery life is good, I found that the battery life isn’t as good as it is on the Galaxy S7 Edge or even the Note 5 .
But everything else is just about perfect. Some people say that having a stylus isn’t all that important, but I can’t explain how great it is to have the capability to take your phone out of your pocket and jot things down right away. A perfect example happened last week when I saw a car back out and hit another car. The car sped off, but I was able to write down his license plate number instantly and inform the owner of the car that was hit. She was very thankful.
Samsung should be given credit for immediately addressing the problem.
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously,” the Korean company said in a statement that clearly states the problem and informs their customers how it will be fixed.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible,” they summarize.
Yes, in terms of PR, Samsung is doing the best they could. But one can’t help think about what a disaster this will end up being for the company, who — as of one week ago — was the hottest tech company in the world. I am highly inconvenienced by the Note 7 recall. However, I won’t stop buying Samsung products and I hope others won’t either.